I’ve seen one of the Better Balance practitioners at another practice. Am I still considered a new patient? Do I need to do a longer new patient visit with the new patient fee?

No. If you’ve seen one of our practitioners within the last year or so and aren’t coming in with a new complaint or condition then you are considered an existing patient. We will ask you to fill out the same intake forms but there’s no need for a new patient consultation or extra fee.

Does my insurance cover my treatments?

We currently do not accept health insurance other than the VA (Veterans Affairs). However, many of our patients utilize their HSA/FSA accounts.

If you have out of network acupuncture benefits then you can pay out of pocket and submit a form called a Superbill, which we provide, for reimbursement. To find out if you have out of network benefits, contact your health insurance provider. It’s always helpful to ask how much coverage you have and what percentage or amount they cover per visit.

Stay tuned as we are hoping to accept select insurance starting summer 2019!

Can I use my HSA/FSA card for my treatments?


Is acupuncture safe?

Yes. In California, acupuncturists are required to undergo a rigorous 4 year master's program which includes about 1000 clinical hours as well as about 2000 didactic hours in eastern and western medicine. Acupuncturists undergo extensive courses in anatomy and physiology and are required to complete training in Clean Needle Technique. In the state of California, students must also pass the extensive comprehensive California Licensing Examinations. 

How long will my appointment take?

The first session will include a consultation and treatment. This session will usually take 75-90 minutes. Follow up treatments for established patients typically last around 45 minutes.

What should I wear to my appointments? 

Wear comfortable, loose fitting clothing. Many of the acupuncture points utilized in treatments are located below the elbows and knees, so treatments can be given while the patient is fully clothed. In cases where other acupuncture points are used, patients may undress and wear a gown, or lie under a sheet similar to a massage session.

How should I prepare for my visit?

Show up ready to relax and having eaten something 2-3 hours prior to your appointment.

What should I do in between treatments?

You may be prescribed herbs which you will take 2-3 times daily at the dosage prescribed. Diet, exercise, and other lifestyle factors may be modified as well depending on your condition. Sleep is key to the healing process. Getting to sleep between 10:00 and 11:00 pm is very important in assisting the body to heal.

How many treatments will I need?

Usually a series of treatments are necessary to resolve a condition. Every patient has a different diagnosis and prognosis. This will be discussed and explained to you in the very beginning stages of your care. Conditions which are acute in nature can take anywhere from 6-12 treatments while more chronic cases take more time. Typically patients see relief and positive change in their condition within the first few sessions.

Does acupuncture hurt?

Most patients have stated that there is little to no pain associated with acupuncture treatments. Acupuncture needles are very fine, sterile and only used one time before being disposed of. When the needles are inserted, patients experience a mild not unpleasant sensation known as De Qi, which feels a bit like a heavy ache. This dissipates within a few moments. 

Are the needles reused?

Never. Acupuncturists use single-use, sterile, stainless-steel needles to ensure your complete safety. Needles are responsibly disposed of via sharps containers after their use.

Have a question not answered?

Don’t hesitate to reach out to us! Click here to email us, or call/text (916) 864-3242.